If your preferred size does not appear in the drop down list then it is out of stock so please check again in a few days.

We do offer a next day delivery service for £4.95. Please see our Delivery & Returns page for information about delivery.

Click here for Delivery and Returns

Click here for Delivery and Returns information

You can return anything you have bought from our website provided you take reasonable care of them. This means you can look at and try items on as you would in any store but you cannot remove any labels or protective strips, mark them, or wear them outside.

Unfortunately it is not possible to cancel or amend your order once it has been placed including changes to your delivery address. We can only advise you to check all information carefully when placing your order. However, you can always return any unwanted Product(s) to us. For details of our refund policy Click here.

We have tried to make it as easy as possible for you to shop online at Superlooks.com so we accept Switch/Maestro, Solo, Visa, Visa Delta, Visa Electron, MasterCard, American Express and PayPal.

To ensure that your online payment transactions are secure and to give you the added confidence in shopping online with superlooks.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

We have taken every possible measure to make our site as secure as possible. We use the latest SSL encryption technology and take the security of your personal data very seriously. For further information please click here to read our Privacy Policy.

The process is as follows....
1. Once you have placed an order we will send you an e-mail confirming that we have accepted your order.
2. Next we will send a second e-mail informing you when the order has been dispatched.

We will take payment from your card before we despatch your goods.

If your order has been successfully placed you will receive an e-mail confirming we have received your order. If you do not get an e-mail, Login to your account on our website and check the status of your order under "Recent Orders". If your order is not displayed under Recent Orders you will need to place it again. If you are not sure or require further help then contact our Customer Care team at customercare@superlooks.com.

For the UK our Standard Delivery service takes 2-3 working days and costs £3.95.  We also offer a Super Saver delivery for UK customers which takes 3-5 working days and costs £3.00. If you’re in a hurry you should use our Next day Delivery option, which costs £4.95. We aim to deliver the following day if you place your order before 3pm, (excluding weekends and bank holidays).

We charge the same amount for delivery no matter how many items you order – so you can order as much as you like!

By creating a Superlooks.com account you will be able to move through the checkout process faster, view and track your orders in your account and more! Create an account here now!

Sorry, we can only accept orders on line.

You can only order items that are currently in stock. However, we regularly top up stock on our website so please keep checking.

For security purposes currently we do not offer the service to deliver to different address other than the billing address. We are however working on this with our partners and will be able to offer this service in the future.

At present we only deliver to Mainland UK. We do not deliver to Northern Island, Isle of Man, Isles of Sicily, the Channel Islands and British Forces Post Office (BFPO) addresses.

With the Standard and Next day Delivery service the person who receives your parcel at the address you have chosen for delivery will be asked to sign for it and it doesn’t matter whether or not it’s you.  Our courier will deliver your parcel between 7am and 9pm. If you are not available to accept your parcel the courier may leave it with a neighbour. A calling card will be posted through your door to let you know this has been done.
If the parcel cannot be left in a safe place or with a neighbour then the courier will take it back to the local depot and leave you a card explaining how and when you can collect it.

To get a refund on your PayPal account you’ll need to return the goods by post to us. In either case please make sure you also return the dispatch note you received with your order as proof of purchase and take good care of the items you return as we cannot accept them unless they are in re-saleable condition.  Once the returned goods are approved the refund will take place within 28 days through the method in which you initially paid.

By e-mail at customercare@superlooks.com

By posting at Customer Care, Superlooks.com, 19 Cavell Street, London, E1 2BP, United Kingdom.

Washcare instructions are attached to each product on the site. For more information please click on the 'Size Guide & Washcare' link.

For sizing information please click on the 'Size Guide & Washcare' link.

Like many other internet companies out there we are here to offer you the best prices on the web. A call centre can be very costly indeed and most of us are fed up of being put on hold for hours on end with the hold music making us even more irritable!
At Superlooks we decided that most of our customers would prefer to contact us via email rather than being put through to a call centre. Our customer services team generally respond to emails within 3 working hours and more often than not it can be less than 2 working hours. We pass on the costs we save from not having a call centre directly to you by offering you even cheaper prices on our website.